Refund & Cancellation Policy

Last updated: 16 September 2026.

When payment is collected

DelivIndia collects the trip amount only after delivery is completed (drop OTP verified), whether you chose:

• Cash — paid to the driver at drop for the amount shown in the app; or
• Online — paid via Razorpay (UPI, cards, net banking) after completion — not charged in advance when you create the booking.

Because money usually changes hands only after the service is delivered, classic “refund the prepaid fare” scenarios are rare. This policy still covers cancellations before completion and any cancellation charges.

Cancellation windows

• Before a driver is assigned (still searching, scheduled, or no driver found): you may cancel in the app. No fare has been collected, so no refund of fare is due.
• After a driver is assigned, before completion (accepted, arrived, in transit, or at drop but not completed): you may still cancel in the app. A cancellation fee may apply (see below). No delivery fare is charged for an incomplete trip. Any cash already given to the driver outside the app flow is a matter between the parties unless support agrees otherwise.
• After completion (drop OTP verified): the trip is finished. The fare and extras shown at completion are what was due. Online payments already captured via Razorpay are for a completed service; disputes are handled case-by-case through support.

Cancellation charges

After a driver accepts a booking, cancellation by the rider may attract a fee as set out in the Terms of Service (for example: free within a short grace window after acceptance, then a small flat fee, then a percentage of fare with a minimum). The fee may be deducted from wallet balance where applicable. Driver-initiated cancellations after accept do not attract this rider fee, but repeated unjustified driver cancellations may lead to account review.

Online (Razorpay) payments

If an online payment was successfully captured for a completed trip and you believe it was incorrect (wrong amount, duplicate capture, or similar), contact support promptly with the booking ID. Eligible corrections are processed through Razorpay’s refund mechanisms where applicable. DelivIndia does not store full card numbers.

Extras (toll, waiting, helper)

Extras appear in the app when the trip incurs them and are part of the amount due at completion (cash or online):

• Toll — claimed/recorded for the trip.
• Waiting — calculated from trip timestamps when waiting charges apply.
• Helper — when helpers are requested (separate from the 8% delivery commission).

If an extra was not incurred, it should not appear as due. Dispute extras with support using the booking details.

Contact

Questions: support@delivindia.com or the contact form.